Icons can address a wide range of situations that would benefit from timely representation of status based on data from several sources.
At the Edge
Out with the old and in with the new
New technologies being deployed at the edge of the internet cloud call for a new method of monitoring. In a small or medium business setting, these edge devices may control all of the connectivity within the office, including VoIP. They may be deployed as single devices (not redundant) with the expectation that they can be replaced via overnight courier. The broken device is not repaired but simply discarded. This new breed of edge device would benefit from up-to-the-minute Icons.
Field Technicians awash in Emails and Text Messages - Receiving 150 to 300 automated notifications a day is not helpful, especially if you must investigate each one in order to prioritize. Field technicians often get little help in knowing the next best thing to do when the details of each alarm or failure are buried.
Icons provide details in the first glance.
Operational Managers Facing the Customer
Staff within the NOC may know status and be working to address the critical IT issues. However, the operational staff and managers out on the front lines with customers may be left in the dark. Icons provide insight to non-technical team members so they can react appropriately and better manage customer expectations.
A new informative way of doing business.
Customers Who Outsource IT
Many organizations outsource IT functions and now feel left out of the IT process. Whether it was a single function, for example VoIP systems at 250 retail locations, or a range of functions dispersed to specialist outsourcers, many customers want to monitor status. Unfortunately, there is no way to get a single pane of glass view using the multiple vendor supplied portals.
With OcuCue's ability to read multiple data sources including vendor data sources, Icons let IT staff and non-technical personnel see current status in sufficient detail to establish responsibility among vendors. You could even provide the icon to a customer or back to the vendor.